It is crucial that all licensed private hire drivers possess the ability to communicate effectively in English at an appropriate level.
Clear communication in English allows drivers to interact with passengers, understand their needs, respond to inquiries, and handle potential emergency situations.
Transitional Arrangements
The English Language Requirement (ELR) was implemented in London in 2016.
To provide sufficient time for current license holders to meet the requirement, transitional arrangements have been established.
Starting from 1st April 2023, individuals who apply for a new Private Hire Vehicle (PHV) driver’s license are obligated to successfully complete both the English language speaking and listening test, as well as the SERU assessment, prior to obtaining their license.
To fulfill the ELR, drivers are required to pass a speaking and listening test, while the SERU assessment is utilized to evaluate their reading and writing abilities.
Who is it for?
These qualifications are suitable for Private Hire Drivers or professional employment in the UK or internationally. The qualifications are available at A1 (Entry Level 1), A2 (Entry Level 2) and B1 (Entry Level 3).
Speaking and Listening Test
The speaking and listening test is conducted through a 15-20 minute conversation.
To conduct the assessment, individuals will visit a TfL Driver Assessment Centre.
Reading and Writing Assessment
TfL will utilize the SERU assessment to evaluate the reading and writing abilities of applicants.
The SERU assessment is designed based on the content provided in the PHV Driver’s Handbook. Its purpose is to ensure that applicants possess the necessary comprehension of safety protocols, equality principles, and regulatory obligations relevant to PHV drivers in London.
Help in Preparing for Your Assessment
TfL offers a variety of reasonable adjustments that are customized to each individual, ensuring that assessments are conducted in a fair and consistent manner.
If you have a disability or condition that requires specific accommodations during your assessment, TfL will invite you to provide a brief explanation of your condition along with documented evidence from a relevant professional. This allows us to better understand your needs and provide appropriate support.
Exemption Guidance
Our exemption guidance document provides detailed information on the exemptions available for the English Language Requirement.
If you believe that you have a disability or a condition that qualifies you for an exemption from taking the assessment, we recommend referring to our exemption guidance document for comprehensive information on the criteria and process. It will provide you with the necessary details to determine if you are eligible for an exemption.
English Language Requirement Exemption Guidance
Reasonable Adjustments
There are numerous free online resources and courses accessible to assist individuals in enhancing their English language skills, which you might find beneficial to utilize prior to taking the assessment.
Certain colleges provide English courses specifically designed for individuals with limited income or those receiving benefits such as Job Seeker’s Allowance or Employment and Support Allowance.
Additionally, some local councils offer free English courses or guidance on available courses and support options.
If you have a disability, you may be eligible for support or grants to assist with the cost of assessments or obtaining medical information through the Access to Work program.
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