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This qualification is designed as a part of a package of different a qualifications that you need to do if you want to become a trainer in the security industry. Besides offering conflict management, by doing this qualification you can also deliver conflict management at level 2 as part of the security guarding level 2 or door supervision level 2 qualifications. However if you wish to become a trainer for security you would be required to have or do other qualifications as well, same are listed below;

About this Qualification

    • Duration: 3 Days

Price: Starts at £374.99

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Physical intervention delivery at level 3

Sector compliant security qualifications e.g. Door Supervision , Security Guarding etc.

  • General info
  • GLH (Guided Learning Hours) 36
  • Credit value 5
  • Assessment method: portfolio of evidence

Qualification Overview for delivery of conflict management training 

The level 3 qualification for delivering conflict management has been designed by the awarding bodies   to meet the requirements of trainers who wish to deliver scenario-based conflict management training. Learners will already have completed a training qualification, for example Level 3 or Level 4 Preparing to Teach in the Lifelong Learning Sector.

The qualification is suitable for delivery across a wide range of sectors and is of particular benefit to those delivering training in a customer-facing role. The qualification also meets the requirements of the Security Industry Authority for those delivering the licence to practice qualifications which include scenario-based conflict management training.

Entry Requirements

You should be 18 or above and the learners should have a suitable teaching qualification or ptlls at level 3 or 4

What would be taught and assessed

  • Know how communication can be used to solve problems and reduce the likelihood of conflict
  • Know the factors that influence human responses in conflict situations
  • Know how to assess and reduce risks in conflict situations
  • Know how to communicate effectively and de-escalate conflict in emotive situations
  • Know good practice to follow after conflict Situations
  • Understand the principles of scenario-based conflict management training
  • Be able to plan and design scenario based conflict management training
  • Be able to deliver scenario-based conflict management training
  • Know how to evaluate own Performance
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Door Supervisor Course

The Door Supervisor course is for six days. A basic course required to obtain an SIA license.


The CCTV course is for three days. This course is required to obtain an SIA CCTV license.

Close Protection Course

The SIA close protection training is for 13 days. Would allow you to apply for your CP license.

SIA Security Guard Course

The Security Guard course is 4 days, mostly people opt for Door Supervisor rather than security Guarding License

CSCS Green Card Course

Course required to apply for your CSCS green card

Traffic Marshal

Half day course

Fire Marshal Course

Half Days Course Can be done with CSCS course

First Aid Courses

EFAW (1 Day First Aid Course) FAW (3 Days First Aid Course)

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